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Return Policy

Return Policy

If you wish to return an item, have recieved the wrong item or it is faulty please email us before you return any item/s to us. Please note that due to the nature of personalised products we cannot offer refunds unless the item is faulty or personalisation is incorrect (and it's our mistake)
Email: phase9designs@live.com with the order details with the item you wish to return, order number if any & reason for return.
 
 
Our team member will get in touch with you to help you with returns  procedure which can often be eased by providing a digital image of the fault (along with a clear description of the problem) in an email at phase9designs@live.com. In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email.
 
If the fault  cannot be verified over the phone or email, the item may be required to return to us for inspection before a determination can be made as to the state of the product.
We work round the clock to make your Gift stand out and we put in huge efforts to produce the best items we can, but human error may occasionally surface. If you are unsatisfied, raise your concern. Please note we work in accordance with these provisions: 
 
Non-faulty products. We cannot accept returns of Non-Faulty goods because the products have been personalised or customised specifically for you. 
 If an item is faulty then please email us within 7 days of the item arriving with you, we can then offer a refund depending  on the fault. Please note we cannot offer refunds on faults that have occured due to misuse.
 
Please note that personalised products, products that are customised or spelling mistakes that you have made when placing an order cannot be refunded. If however the item is faulty with mistakes then we can offer a full refund or replacement.
Please note that colours of the products listed on our site may not match the colour displayed on your screen, this is due to different computer, laptop and tablet screens producing different colours.
 
Cancelling an order
We can cancel orders which have not yet been produced/personalised, if however the process has started then we regret that we cannot cancel the order.