Handheld : +91- 9699-191-191 / 9323-707-767 / 9967-462-034
BBM     /     WhatsApps +91-9699-191-191
Operating - 11AM to 7PM Inquiries - 11 AM to 9 PM

FAQ

FAQ

1.Delivery: How long does it take?
 
You'll receive your order really fast.
 Most custom products are on their way in 24 hours or less* . If in bulk,
regular follow-ups will be made with you.
________________________________________
2. Can the product be delivered/shipped pan India/ World ?
 
Yes, very much.
For both retail/bulk products, we can courier you the same. Our delivery set-up is across the globe.
If outside India, please do discuss your location & product details with us so that we can help you with accurate shipping charges.  For fragile products like mugs, glasses additional thermocol packing will be added. Shipping charges & extra packing charges can be discussed while managing the order depending on the weight & location. 
________________________________________
3. Can I order just one? Do I save if I want more?
 
There are NO minimums (except for few products).
 You can order just one of anything. Even better, automatic discounts begin, as the volume increases.. And, you don't even have to buy the same design (e.g. two different t-shirts, two different mugs)!
________________________________________
4. What kinds of images can I use?
 
Phase 9 Designs supports JPEG, PNG, BMP, GIF, TIFF, PSD & PDF formats. 
The higher resolution, the better the results. 
________________________________________
5. What is the Retail Quality of the Products ?
 
We take pride in every single product we make .
We believe it should be as good or better than what you could ever find in a store. AND, of course, with your own design and selections, it is truly one-of-a-kind, made just for you.
________________________________________
6. What is the Production time ?
 
Our proprietary technology lets us take your idea and make it into a real product  often that very same day you order it. We aim to make every product in 24 hours*.. And we do it all day every day. For bulk orders, it varies.
 
________________________________________
7. What Online & Offline Payments are supported ?
 
Online- Credit Card, Debit Card & Net Banking. It supports all Visa, Master Card & Net Banking. To pay online, we will email you the invoice after discussing the product details, quantities and its prices with you. The link on the email will directly take you to our Payment Gateway powered by PayU Money. Offline Payments- Cash, Cheque, Demand Draft, Bank Transfer & Bank Deposit .
 
________________________________________
8. Is Cash On Delivery possible ?
 
Yes, for bulk orders in Mumbai. For outside Mumbai, we are working on it.
________________________________________
9. Do i need to pay any advance before ordering ?
 
We take advance for orders outside Mumbai. Within Mumbai, orders with the value of Rs.5000+ requires 50% advance. You can call us & discuss the same if needed.
________________________________________
10. Are negotiations on the prices possible ?
 
Yes, we are always open for negotiation.
But reasonable ones and only for Bulk :)  We are approachable & friendly people. You can anytime call us and discuss your budget details if required.
________________________________________
11. Why there are no prices mentioned on the website ?
 
As the prices automatically fluctuates with addition in quantities, we haven't mentioned our prices.
To know the prices for your requirements, please do call us or email us the list of products with its quantities. We reply to mails almost 24/7 :)  
________________________________________
12. What is the security for my artworks ?
 
Each of the picture, image, artwork, logo, design, creative you share with us for customization is stored in our password protected confidential e-folders. These are touched only while organizing the customization & are retained on file for no longer than 15 days in order to assist in resolving any disputes about the accuracy of the goods produced.